Your college email address format is: yourusername@reedleycollege.edu

Access your email through:

• Web: outlook.office365.com (use your full email as username)
• Mobile: Download Outlook app for iOS/Android
• Desktop: Configure in Mail app (see Accounts tab for setup)

Your username is typically assigned during registration and can be found in your student portal.

To reset your password:

1. Visit the password reset portal at: passwordreset.reedleycollege.edu
2. Enter your student ID number or username
3. Verify your identity using your registered phone or email
4. Create a new password (minimum 12 characters, mix of upper/lowercase, numbers, and symbols)

If you don't have access to your recovery options, contact IT support at (559) 494-3000 with a valid photo ID.

Multi-Factor Authentication (MFA) is a security feature that requires two forms of verification to access your account: your password plus a code sent to your phone or authenticator app.

Yes, MFA is required for all students, faculty, and staff to protect sensitive information and comply with security regulations.

See the MFA tab for detailed setup instructions.

Your account remains active for 6 months after graduation to allow for:

• Accessing transcripts and records
• Completing any pending coursework
• Transitioning to personal accounts

Important: Download any important files and emails before the 6-month period ends. We recommend forwarding your college email to a personal account during this time.

IT support can assist with:

• Connecting your device to campus WiFi
• Setting up your college email on your device
• Installing campus-required software
• Troubleshooting access to college systems (Canvas, library, etc.)

However, we cannot repair hardware issues or fix personal software problems unrelated to college services. For device repairs, contact the manufacturer or a professional repair service.

All students have free access to:

• Microsoft Office 365: Word, Excel, PowerPoint, OneNote, Teams (desktop and online)
• OneDrive: 1TB cloud storage
• Adobe Creative Cloud: Available in computer labs only
• Zoom: For online classes and meetings
• Antivirus software: Available through IT department

Download Office 365 from office365.reedleycollege.edu using your college credentials.

Try these troubleshooting steps:

1. Forget and reconnect: Remove the network from your device and reconnect
2. Check credentials: Ensure you're using username@reedleycollege.edu (not just username)
3. Move closer: Walls and distance affect WiFi signal strength
4. Try a different access point: Move to another area or building
5. Restart your device: Simple but often effective
6. Check for outages: Visit status.reedleycollege.edu for known issues

If problems persist, contact IT support at (559) 494-3000.

To print from campus computers:

1. Log in to any campus computer with your college credentials
2. Open your document and select Print
3. Choose a campus printer from the list
4. Use your Tiger One Card at the printer to release your job

Printing costs: $0.10 per page (black & white), $0.25 per page (color). Charges are deducted from your Tiger One Card balance.

The Reedley College Acceptable Use Policy requires that technology resources be used:

• For educational purposes: Coursework, research, and academic activities
• Legally and ethically: No piracy, harassment, or illegal activities
• Respectfully: No accessing inappropriate content or disrupting others
• Securely: Protect your account, don't share passwords

Prohibited: Downloading copyrighted material, streaming video/music for entertainment, gaming, cryptocurrency mining, or using college resources for personal business.

Violations may result in loss of technology privileges or disciplinary action.

Checkout periods vary by device type:

• Chromebooks: Full semester (renewable)
• Windows Laptops: 2 weeks (renewable based on availability)
• Mobile Hotspots: 2 weeks (renewable)
• Calculators: 1 week (renewable)

Late returns may result in fees ($5/day) and suspension of checkout privileges. Devices must be returned in person to the Library Circulation Desk.

Reedley College respects student privacy and complies with FERPA (Family Educational Rights and Privacy Act). However:

• College IT staff may access accounts for technical support or security purposes
• Email and files may be monitored for policy violations or security threats
• Data may be disclosed if required by law or court order
• Backup systems retain data for disaster recovery

Best practice: Don't store highly sensitive personal information (SSN, financial records, health data) in college accounts. Use college systems primarily for educational purposes.

Report lost or damaged devices immediately to avoid additional charges:

Contact: Library Circulation Desk at (559) 494-3000

Charges:

• Minor damage (scratches, cosmetic): $0-$50
• Significant damage (cracked screen, won't power on): $100-$300
• Lost or stolen device: Full replacement cost ($300-$1,200)
• Lost charger/accessories: $30-$80

Insurance: Optional device insurance ($20/semester) covers accidental damage. Does not cover theft or intentional damage.