Technology Help
Technology Help Center
Your one-stop resource for WiFi, devices, accounts, security, and technical support at Reedley College
Tiger Tech Bar - In-Person Help
Get face-to-face technical support from our friendly tech team. We're here to help with devices, software, accounts, and more!
About Tiger Tech Bar
The Tiger Tech Bar is your campus destination for personalized technology assistance. Our knowledgeable staff provides hands-on support for all your tech needs.
What We Can Help With
Device Support
- Laptop and tablet setup
- Software installation
- Device troubleshooting
- Hardware diagnostics
Account Help
- Password resets
- Email configuration
- MFA setup
- Portal access
Find Us On Campus
Location: STC Building
Hours: Monday-Thursday: 9:00 AM - 7:00 PM, Friday: 9:00 AM - 4:00 PM
Getting Help is Easy
Walk-ins welcome! No appointment necessary. We serve students on a first-come, first-served basis.
What to Bring
- Your student ID
- Your device (if applicable)
- Chargers and accessories
- Account information
Meet Our Team
Our friendly tech support team is here to help you succeed with technology!
Need Help Now?
Visit the Tiger Tech Bar for in-person support
Multi-Factor Authentication (MFA)
Protect your account with an extra layer of security. MFA ensures that only you can access your account, even if someone gets your password.
How It Works
Enter username & password
Receive code on phone
Enter verification code
Securely logged in!
Please visit the MFA Page on how to set it up.
Connecting to WiFi at Reedley College
Stay connected across campus with our secure WiFi network.
Getting Started
Connect to SCWIFI network using your college credentials (username@reedleycollege.edu).
Troubleshooting
Can't see the network
Make sure WiFi is enabled on your device. Move closer to a building or window if you're outside.
Authentication failed
Verify your username includes @reedleycollege.edu and your password is correct.
Device Checkout Program
Don't let technology be a barrier to your education. Reedley College offers short-term device loans to help you succeed.
Currently Available
Chromebooks
15
Semester loan
Windows Laptops
5
2-week loan
Calculators
20
1-week loan
How to Check Out a Device
- Visit the Library Circulation Desk - Main Library, 1st Floor
- Bring Your Student ID - We'll verify your enrollment status
- Sign the Equipment Agreement - You're responsible for the device
- Receive Your Device - Check for existing damage before leaving
- Return On Time - Avoid late fees by returning on or before due date
Returning Your Device
Return devices in person to the Library Circulation Desk. Late fees are $5/day, capped at $50.
Important Policies
- Late returns may result in fees and suspension of checkout privileges
- You are responsible for any damage to the device
- Devices must be returned in person to the Library Circulation Desk
- Report any issues or damage immediately to avoid charges
Stay Safe Online - Cybersecurity Help
Cybersecurity isn't just IT's job - it's everyone's responsibility. Learn to recognize threats and protect your information.
Common Threats to Watch For
Phishing Emails
The #1 security threat on campus
- Urgent language ("Act now!" "Account suspended!")
- Suspicious sender addresses
- Requests for passwords or personal info
- Unexpected attachments or links
Malware & Viruses
Malicious software that can harm your device
- Slow device performance
- Unexpected pop-ups
- Files disappearing or encrypted
- Unknown programs running
Creating Strong Passwords
❌ Weak Examples:
Tiger2024
password123
✓ Strong Examples:
Correct-Horse-Battery-Staple-97!
Tr0pic@l$unr!se&M00n42
Doxxing Awareness & Protection
Doxxing is the act of publicly revealing someone's private or personal information online without their consent, often with malicious intent.
Safe Browsing Practices
- Look for HTTPS and padlock icon in browser
- Keep browser and plugins updated
- Use ad blockers and anti-tracking tools
- Clear cookies and cache regularly
- Verify website URLs before entering info
Tiger One Card - Your Campus ID
Your Tiger One Card is your official student ID and so much more. It's your key to campus life at Reedley College.
What You Can Do With Your Tiger One Card
Student Identification
Your official ID for all college purposes
Library Access
Check out books and access study rooms
Dining Purchases
Buy food at cafeteria and vending machines
Getting Your Tiger One Card
Location: Student Services Building, Room 102
Hours: Monday-Friday, 8:00 AM - 4:30 PM
Bring: Photo ID and student ID number
Lost or Stolen Card?
Act immediately to protect your funds:
- Report online at tigercard.reedleycollege.edu or call (559) 494-CARD
- Your card will be deactivated immediately
- Your balance is protected and transfers to new card
- Get replacement: Same-day $10 or Regular (3-5 days) $5
Laptops from the Reedley College Bookstore
Purchase a laptop pre-configured for Reedley College with student pricing, extended warranty, and all the software you need.
Why Buy from the Bookstore?
✓ Guaranteed Compatibility
All laptops tested with campus systems
✓ Student Discounts
20-30% below retail prices
✓ Ready to Use
Pre-installed software and email setup
✓ 4-Year Warranty
Extended protection included
Available Models
What's Included with Every Purchase
- Microsoft Office 365 (4-year license)
- Norton Antivirus (4-year subscription)
- Zoom & collaboration tools
- Reedley College email already set up
- WiFi credentials saved
Visit the Bookstore
Campus Center Building
Mon-Thurs: 8:00 AM - 6:00 PM | Friday: 8:00 AM - 4:00 PM
(559) 494-3000
Frequently Asked Questions
Find quick answers to common questions about technology services at Reedley College.
General Questions
What technology services are available to students?
Reedley College provides comprehensive technology services including: Free WiFi access across campus, device checkout program (laptops, hotspots, calculators), email and Microsoft Office 365 accounts, computer labs with software for coursework, and technical support via phone, email, and walk-in.
How do I contact IT support?
Phone: (559) 494-3000 (Mon-Fri, 8am-5pm)
Email: techhelp@reedleycollege.edu (24-48 hour response)
Walk-in: Library Building, Room 101 (during business hours)
Account & Access
I forgot my password. How do I reset it?
Visit the password reset portal at passwordreset.reedleycollege.edu. If you don't have access to your recovery options, contact IT support at (559) 494-3000 with a valid photo ID.
What is MFA and is it required?
Multi-Factor Authentication (MFA) is a security feature that requires two forms of verification to access your account. Yes, MFA is required for all students, faculty, and staff to protect sensitive information and comply with security regulations.
Technical Support
What software is available to students for free?
All students have free access to Microsoft Office 365, OneDrive (1TB cloud storage), Adobe Creative Cloud (available in computer labs only), Zoom, and antivirus software through the IT department.
Policies & Guidelines
How long can I check out a device?
Chromebooks: Full semester (renewable)
Windows Laptops: 2 weeks (renewable based on availability)
Calculators: 1 week (renewable)
Late returns may result in fees ($5/day) and suspension of checkout privileges.
Get in Touch
Our technology support team is here to help you with any technical issues or questions.
Contact Methods
Email Support
Send us your questions anytime
techhelp@reedleycollege.eduResponse within 1 business day
Hours of Operation
Monday - Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday - Sunday: Closed
Visit Our Office
Technology Help Desk
Student Services Building, Room 101
995 North Reed Avenue
Reedley, CA 93654
What to Expect
Phone Support
During business hours
Email Response
Typically within a few hours
Emergency Support
Critical Issues
For urgent issues affecting campus-wide services, security breaches, or critical system failures:
Emergency IT Hotline: (559) 494-3911
Available 24/7 for emergencies only
Ready to Get Help?
Choose the contact method that works best for you
